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How can we help?
FAQ
Customer Service
Do you deliver worldwide?
That is correct! We deliver worldwide for free with a shipping time between 4-8 days.
How do I contact the support team?
You can send us a message on our contact page or email us directly at : info@poeluxury.eu.
Our support team will anwser all the questions you may have.
Can I track my order?
Yes ofcourse! You will receive an email with your tracking number after placing an order. After that can you follow your order on our Track & Trace page.
What payment methods can I use?
You can pay with these payment methods on our website: Visa, MasterCard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Bancontant and iDeal.
Are there any ongoing discounts at the moment?
There is an Summer Discount going at the moment. We have occassional discounts on holidays, along with discount codes for customers who have subscribed with their email.
About our Watches
What is the warranty on your watches?
You have a 1 year warranty on all watches. So if your watch has: a battery malfunction, broken glass or has fallen apart, message us at info@poeluxury.eu and we will help you further to arrange the repair.
What movement is inside your watches?
The movement inside our quartz watches is the Swiss Ronda 763 and the movement in our automatic watches is the Seiko NH35A.
These movements are popular on the watch market, because of their high durability, slim design and great accuracy in telling time.
How do I determine the right watch size for me?
We give a free watch strap shortener with every watch you order. With that tool can you adjust your watch to the perfect size.
What materials are used in your watches?
Our watches are made from stainless steel on the outside. And we have used sapphire glass for protection of the hourwork inside.
Our customer support is available between Monday to Saturday: 8:00 - 18:00 / Amsterdam GMT+1